I had this conversation last week with a potential client about wanting to make a move, they felt they were overpaying for the value that their current legal marketing solution was providing them. They felt a little bit locked in because they were with a big law firm marketing company and weren’t sure exactly what the company was doing for them and honestly weren’t sure what they would be giving up if they left.
They described a signal to noise where every once in a while they would have calls with their rep and they would ramp up when they needed some efforts or when they felt like they wanted to leave the company but it didn’t feel like a consistent working relationship because the reps that they had would change so much and they felt like they were paying just too much money.
It’s not hard to start the process of switching over to Qlegal we like to say with one call we can take care of it all. On that call we get the basic information and we can start the process of migrating your site to our secure hosting platform. Depending if you need design, we can begin the process on that call. For optimization we have a turnkey solution that’s ready to welcome you on board and we don’t have six hundred other clients that are fighting for our attention.
We have personal relationships with each one of our clients and they can pick up the phone and reach the company founder by cell phone anytime.
Part of why that’s important is because in any great client relationship you want to have a mutual success responsibility ratio where the client is invested in the marketing services they have received, because they get results, and the firm or agency is invested because the client matters and the client’s business matters and results matter.
So if both people are invested in the success of the program then there’s a mutual responsibility and need to continue the relationship. We really try to implement that level of service and bring it forth in our programs and we do care about our clients we know them on a personal level we want them to succeed and those results help foster great relationships.
I’m writing this because I want more relationships like that and if you are ready to take the leap and leave your big law firm marketing company that you are not sure they are doing as much for you as they are for your competitors, then you need to call me today. 617 816-2969